Returns & Exchanges
CASIO Australia offers a hassle-free 30-day return policy for items purchased through our official store, provided they are in their original, unworn condition with all packaging and tags intact. We are committed to ensuring you are completely satisfied with your timepiece or electronic instrument.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your item in its original CASIO presentation box, ensuring all manuals, warranty cards, and protective films are included.
Apply Shipping Label
Print the prepaid Australia Post shipping label provided via email and securely attach it to the outside of your shipping carton.
Receive Your Refund
Once our technicians inspect the returned item at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing