Frequently Asked Questions
Everything you need to know about shopping with CASIO Australia.
What are your shipping options within Australia?
We offer standard and express shipping via Australia Post. Standard shipping is free on orders over $150, while express shipping is available for a flat rate for faster delivery to metro areas.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for change of mind?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all packaging and tags intact. Please note that certain sale items may be excluded.
Do CASIO watches come with a warranty?
Yes, all CASIO timepieces purchased through our official store come with a 2-year manufacturer's warranty that covers defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now Pay Later options including Afterpay and Zip Pay.
How do I adjust the band on my new watch?
Many of our metal band watches feature adjustable clasps. For link removal, we recommend visiting a local jeweler or professional watchmaker to ensure the band is adjusted correctly without damaging the pins.